We’ve recently celebrated our 10th year in business and your feedback remains as important to us as ever.

As each year has passed, we’ve continued to work hard to win new customers and look after the ones we already have by doing all the basics to a consistently high standard. We simply call it ‘the TPR effect’ and by treating people right we’ve earned the trust of 1,000’s of companies across every sector, we’re proud to call our customers.

A call to 0800 043 0161 will always get you straight through to someone who can help and it’s still our favourite way to understand your needs even better.

Before we wrapped up for the Christmas break in 2022, we invited 5,000 customers (a mixture of first-time buyers and regular customers) to complete a short customer satisfaction survey, as we have done in previous years. We know time is precious so we kept it short and sweet, and you can see what we asked about and the range of responses we received here.

As with many surveys asking for feedback, we hope to see some of the things we believe in and strive for within our business, reflected in the survey responses, which provides us with the confidence that we’re on the right track.

One of the most pleasing responses from the survey was the number of customers who have already recommended us to work contacts or colleagues. It’s this ‘word-of-mouth’ which ticks along in the background, often unnoticed, that continues to make a significant contribution to the success of SafetyBuyer.com

As we start another year, we’re still dedicated to delivering on the following principles:

Being really easy people to do business with
Delivering the product quality you expect
Providing competitive pricing without gimmicks
Offering a responsive, customer-focused service
Providing high levels of overall satisfaction

We look forward to working with you in 2023 and beyond and if there is any aspect of our service you want to comment on, then please don’t hesitate to do so in one of the following ways.